Careers at Sterling Green
Welcome to Sterling Green Group PLC, you are a step closer to settling into a new & exciting role within a growing PLC.
Based in the heart of Manchester, Sterling Green was incorporated in September 2001, and commenced trading in 2003 providing debt management solutions to individuals. In April 2007 Sterling Green Ltd listed on AIM and changed its name to Sterling Green Group PLC.
Since moving to Manchester during May 2007 Sterling Green Group has proven its ability to become a market leader in the financial solutions industry. We have helped thousands of people to start to clear their debts and as a company we offer clients a wide range of financial solutions to help them to get debt free.
With Sterling Green, you're not just another cog in the machine.
An established organisation with a personal touch
Each member of our experienced team is selected for their empathy and understanding in addition to their qualifications. The debt advice they provide is proven to work and practised throughout the whole of the UK.
Here are some of our team members’ job descriptions – we are actively recruiting at all times.
Credit Control
Responsible for handling all missing & overdue payments due to the company, this includes utilising inbound & outbound calling techniques to chase clients and ensure maximum income for the business. The staff member will be responsible for tracking payment arrangements and ensuring that clients see them through to completion, this includes amended any due dates and reissuing standing order mandates/giros etc.
The right candidate will be able to grow and develop along with this department, with the opportunity to take existing methods and reporting systems and develop them further.
PFM (Personal Finance Managers)
Staff are responsible for managing an active base of clients who are onboard a Debt Management Programme. This entails handling day to day client enquiries "via inbound/outbound calls," daily client post, diary events and any other aspects of activity associated with the overall account management.
As this is predominantly a telephone based role, good customer service skills are essential. Day to day tasks are managed through a bespoke Debt Management system so good computer skills are also required.
Creditor Liaison Staff
Responsible for handling all inbound or outbound creditor queries and daily post. Staffs will action any requests relating to arrangements sent from the PFM department by dealing directly with a creditor via telephone/fax/post/email.
Creditor liaison staff must ensure that we achieve the highest possible standard for a client by getting as many arrangements as possible in place within a 3-month period
Telesales Executive (Part and Full Time)
We are looking for sharp, talented telephone sales representatives. You will be responsible for productivity and sales quotas weekly and monthly. Your goal needs to be to meet and exceed consistently. You will be given training during your initial employment to give you the knowledge necessary to be an effective representative. You will need to be adept at working with a broad base of customers, swift at over-coming objections and focused on closing business.
Senior Sales Advisors
Responsible for dealing with enquiries received via the telesales executives, advising them on the best solution to their financial situation.
- To take details from the client regarding their current credit commitments, income and expenditure;
- To suggest the best solution to the client based on the information taken;
- To explain the process of debt management and agree a suitable repayment level based upon the information taken;
- To agree a payment date with the customer and ensure a full understanding of the programme;
- To follow up with client any further queries once information is received and to ensure this is returned to us in readiness for the programme to commence as agreed;
- To deal with our customers in a friendly and professional manner and in line with the Company's standards and procedures.
TaxDebts Ltd
Working in conjunction with Sterling Green Group is TaxDebts Ltd, who assist people who are having difficulty meeting their obligations to HMRC on time.
For many taxpayers, particularly the self-employed, a dramatic change in circumstances can cause financial difficulties, often severe. In many cases, these can be avoided.
Tax liabilities are a priority and are amongst the main debts people have difficulty in coming to terms with when they have had a financial problem occur. Many people understandably find it difficult to budget when they have lost an income source or when a regular income decreases, but there is a solution.
Each member of our experienced team is selected for their empathy and understanding.
Roles within TaxDebts Ltd are challenging and you will be tasked with providing efficient support services to our clients. As such, these positions demand someone with an ability to communicate confidently at all levels.
Your duties could include:
- Acting as client liaison and managing the telephone
- Handling queries and diverting calls
- Managing diaries, and arranging meetings
- Dealing with client documents and managing client work flow within the department.
- Drafting of client letters
- Opening the post and scanning correspondence onto the system
- Opening client accounts and general database management on the in house system
- Liaising with the HMRC on client matters
You will also need to demonstrate good all-round administration skills, along with excellent time management and organisational skills.
The nature of these roles will require dedication.